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Return Policy
ACQUIRE offers a 7 day return policy on selected items based on manufacturer return policies. For further information not
listed, please contact your acquireit.com.au account manager.
Please click on either of the two forms tabs Faulty Return Request or Non Faulty Return or e-mail our Service Department at
info@acquireit.com.au to obtain a Return Merchandise Authorization
(RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster
service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial
number and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes
on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the
manufacturer.
Customer is responsible for shipping charges on returned items; acquireit.com.au will match your shipping method on your
replacement or exchange item(s).
acquireit.com.au strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier
that can provide you with proof of delivery for your protection.
If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make
sure it is noted on the carrier's delivery record in order for ACQUIRE to file a damage claim. Save the goods AND the original
box and packing it arrived in, notify ACQUIRE immediately to arrange for a carrier inspection and a pick up of damaged goods.
If you do not notify ACQUIRE of damaged goods within the first 5 days of arrival, our regular return policy will override any claim
of damage, and will fall under all current manufacturer restrictions. Call 09 579 2555 or your ACQUIRE account manager to
arrange for carrier inspection and a pick up of damaged goods.
DEFECTIVE returns can be returned directly to ACQUIRE within 14 days from the invoice date, at ACQUIRE’s discretion for:
credit, replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be
replaced with the same item. After 14 days, all manufacturers' warranties apply.
NON-DEFECTIVE returns can be accepted directly by ACQUIRE within 7 days from the invoice date, at ACQUIRE’s discretion for:
credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
Software and DVD movie return policy
Unopened, non-defective software, games, and DVD movies can be returned to ACQUIRE, we will not accept non-defective software, games, or DVDs in any other condition.
We will only replace defective software, games and DVDs returned within 14 days of
the ship date. Items will be replaced with the same title only and
must be returned in the original packaging with all warranty cards, manuals and
any other documentation.
All pricing subject to change. For all prices, products and offers, ACQUIRE reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
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